# Heap: Intermittent application performance degradation for Sense customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-27 10:48 UTC · Resolved: 2026-01-27 15:05 UTC · Duration: 4.3 h
- Updates: 3 · Affected components: App
- [Vendor status page: https://stspg.io/wr336ygr764h](https://stspg.io/wr336ygr764h)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-01-27 10:48 UTC: Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
- **identified** 2026-01-27 13:50 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-01-27 15:05 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/9tjgtlfl4g36 · Markdown: https://rewindex.com/company/heap/incidents/9tjgtlfl4g36.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/9tjgtlfl4g36 · Generated 2026-10-18T09:58:27.961Z