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Heap: Third party integration events latency impacting some customers

Affected components: Integrations - SourcesApp

Timeline of updates

1. identified2026-09-22 22:43 UTC

   We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.

2. identified2026-09-23 02:54 UTC

   We are continuing to work on a fix for this issue.

3. resolved2026-09-23 14:35 UTC

   This incident has been resolved

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON