# Heap: Third party integration events latency impacting some customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-22 22:43 UTC · Resolved: 2026-09-23 14:35 UTC · Duration: 16 h
- Updates: 3 · Affected components: Integrations - Sources, App
- [Vendor status page: https://stspg.io/2lskv2bxzb45](https://stspg.io/2lskv2bxzb45)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-09-22 22:43 UTC: We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.
- **identified** 2026-09-23 02:54 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2026-09-23 14:35 UTC: This incident has been resolved


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Canonical: https://rewindex.com/company/heap/incidents/tljjl1rt0x9x · Markdown: https://rewindex.com/company/heap/incidents/tljjl1rt0x9x.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/tljjl1rt0x9x · Generated 2026-10-18T11:49:02.598Z