Heap: Delayed event-data availability in the US
Affected components: AppSession Replay
Timeline of updates
- investigating
We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected.
- investigating
We are continuing to investigate this issue.
- monitoring
Data freshness latency is recovering, and the team is monitoring it.
Changes Rewindex caught on this incident
- Incident updated: Delayed event-data availability in the US
- Incident updated: Delayed event-data availability in the US
Archive proof
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Impact, status and times are the vendor’s own, as last archived. View on status.heap.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Heap, started 2026-11-04 04:30 UTC, not resolved, 3 update(s); edited after publishing.
- Title
- Delayed event-data availability in the US
- Vendor
- Heap
- Date
- URL
- https://rewindex.com/company/heap/incidents/50cklfw1ncs2
Heap profileRecent Heap incidentsAll outages on November 4, 2026Heap in November 2026MarkdownJSON