# Heap: Delayed event-data availability in the US

> Heap status incident “Delayed event-data availability in the US” on 2026-11-04: impact none (vendor’s label), 6.1 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/50cklfw1ncs2
Last updated: 2026-11-04T10:43:54Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-11-04 04:30 UTC · Resolved: 2026-11-04 10:39 UTC · Duration: 6.1 h
- Updates: 4 · Affected components: App, Session Replay
- [Vendor status page: https://status.heap.io/incidents/50cklfw1ncs2](https://status.heap.io/incidents/50cklfw1ncs2)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-11-04 04:30 UTC: We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected.
- **investigating** 2026-11-04 05:08 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-11-04 05:14 UTC: Data freshness latency is recovering, and the team is monitoring it.
- **resolved** 2026-11-04 10:39 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-04 05:13 UTC: [Incident updated: Delayed event-data availability in the US](https://rewindex.com/change/r6cb0778654ccc4.md)
- 2026-11-04 05:23 UTC: [Incident updated: Delayed event-data availability in the US](https://rewindex.com/change/red897af4112657.md)
- 2026-11-04 10:43 UTC: [Incident updated: Delayed event-data availability in the US](https://rewindex.com/change/rdfec64453e9119.md)

## Cite this

Status incident (vendor impact label: none) posted by Heap, started 2026-11-04 04:30 UTC, resolved after 6.1 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/heap/incidents/50cklfw1ncs2
- Citation: Heap, “Delayed event-data availability in the US” (2026-11-04 04:30 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/50cklfw1ncs2 (CC BY 4.0).
- Markdown link: `[Heap: Delayed event-data availability in the US (2026-11-04)](https://rewindex.com/company/heap/incidents/50cklfw1ncs2)`


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Canonical: https://rewindex.com/company/heap/incidents/50cklfw1ncs2 · Markdown: https://rewindex.com/company/heap/incidents/50cklfw1ncs2.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/50cklfw1ncs2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:17:10.229Z