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Heap: User property data delayed in Heap connect syncs (US customers only)

Affected components: Heap ConnectApp

Timeline of updates

1. investigating2026-10-07 23:20 UTC

   We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

2. investigating2026-10-08 00:56 UTC

   We are continuing to investigate this issue.

3. monitoring2026-10-08 03:50 UTC

   A fix has been implemented, and latency is recovering. We continue to monitor.

4. resolved2026-10-08 15:33 UTC

   This incident has been resolved. Latency is back to normal levels. Connect data will catch up on the next regularly scheduled sync.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON