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Heap: Temporary Data Latency - Investigating

Affected components: Data CollectionApp

Timeline of updates

1. investigating2026-04-01 20:36 UTC

   We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

2. monitoring2026-04-01 21:31 UTC

   We are continuing to monitor this issue. We will post another update in 2 hours.

3. monitoring2026-04-01 22:28 UTC

   We have implemented a fix and monitoring recovery

4. resolved2026-04-01 22:39 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON