# Heap: Temporary Data Latency - Investigating

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-01 20:36 UTC · Resolved: 2026-04-01 22:39 UTC · Duration: 2.0 h
- Updates: 4 · Affected components: Data Collection, App
- [Vendor status page: https://stspg.io/bg4t0h9hpv5q](https://stspg.io/bg4t0h9hpv5q)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-04-01 20:36 UTC: We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
- **monitoring** 2026-04-01 21:31 UTC: We are continuing to monitor this issue. We will post another update in 2 hours.
- **monitoring** 2026-04-01 22:28 UTC: We have implemented a fix and monitoring recovery
- **resolved** 2026-04-01 22:39 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/jtsz7v7k1903 · Markdown: https://rewindex.com/company/heap/incidents/jtsz7v7k1903.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/jtsz7v7k1903 · Generated 2026-10-18T09:41:15.604Z