# Heap

- Domain: heap.io · Category: analytics
- Status page: https://status.heap.io (polled every 10 minutes; now degraded\_performance)
- Incidents archived: 706 (88 major/critical, 101 maintenances), history since 2014-11-02
- Last 90 days: 16 incidents; open now: 1
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2014 | 5 | 0 | 0 | 1.2 h |
| 2015 | 58 | 0 | 0 | 2.8 h |
| 2016 | 91 | 0 | 6 | 3.1 h |
| 2017 | 85 | 3 | 16 | 4.2 h |
| 2018 | 60 | 6 | 13 | 4.0 h |
| 2019 | 23 | 2 | 7 | 4.5 h |
| 2020 | 73 | 17 | 7 | 4.2 h |
| 2021 | 79 | 24 | 13 | 3.9 h |
| 2022 | 54 | 10 | 9 | 2.6 h |
| 2023 | 57 | 8 | 10 | 4.5 h |
| 2024 | 51 | 10 | 8 | 3.7 h |
| 2025 | 34 | 5 | 5 | 5.6 h |
| 2026 | 36 | 3 | 7 | 4.3 h |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-10-02 21:49 UTC | [Major incident: Salesforce integration: data-in not syncing](https://rewindex.com/change/ie6d0272c593fcc.md) | Heap reported a major Salesforce integration outage starting 2026-10-02 21:49 UTC: data wasn't syncing into Heap, and new connections or reconnections were failing. Heap identified the root cause but did not disclose it; a fix was underway. The incident remained open after 8 minutes at the last update; customers were told not to reconnect until an update. |
| 2026-07-21 06:34 UTC | [Major incident: Some US Connect customers may be impacted by delays in data lake ingestion](https://rewindex.com/change/i28c7be63272716.md) | Heap reported a major Heap Connect incident affecting some US Connect customers with delays in data lake ingestion. It started at 2026-07-21 06:34 UTC and was resolved at 2026-07-21 09:06 UTC, lasting 2 h 31 min; Heap identified the issue and implemented a fix, but did not state a cause. |
| 2026-07-12 13:54 UTC | [Major incident: Dashboard and Chart loading issues](https://rewindex.com/change/ic3973ed287ba11.md) | Heap dashboards and charts experienced loading delays or failures in the App, with impact rated major. The incident started at 2026-07-12 13:54 UTC and was resolved at 2026-07-13 12:49 UTC, lasting 22 h 55 min; no cause or specific fix was stated. |
| 2025-07-18 17:11 UTC | [Critical incident: Session Replays Not Loading](https://rewindex.com/change/if4d753d82986ef.md) | pending |

Full timeline: [Heap changes](https://rewindex.com/company/heap/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://heap.io/privacy](https://heap.io/privacy) | 1 | 2026-10-17 |  |
| Terms of service | [https://heap.io/terms](https://heap.io/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://heap.io/pricing](https://heap.io/pricing) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-10-14 13:03 UTC | [User property data delayed in Heap connect syncs  (US customers only)](https://stspg.io/h1yst1k8k08f) | minor | 6.7 h |  |
| 2026-10-07 23:20 UTC | [User property data delayed in Heap connect syncs  (US customers only)](https://stspg.io/g3kkhv3vhfy9) | minor | 16 h |  |
| 2026-10-02 21:49 UTC | [Salesforce integration: data-in not syncing](https://stspg.io/mlrxbt4wqj4g) | major | ongoing |  |
| 2026-09-23 22:15 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://stspg.io/l6x2vvkq3kxv) | minor | 2.7 h |  |
| 2026-09-22 22:43 UTC | [Third party integration events latency impacting some customers](https://stspg.io/2lskv2bxzb45) | minor | 16 h |  |
| 2026-09-11 03:39 UTC | [Heap Connect Sync Delays](https://stspg.io/nss7t3t4jh6v) | none | 40 min |  |
| 2026-08-28 13:42 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://stspg.io/5f22jthgkfnn) | minor | 23 h |  |
| 2026-08-15 14:32 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://stspg.io/sn91d3fd1z2y) | none | 47 h |  |
| 2026-08-12 18:42 UTC | [Heap Connect Syncs: Possibility Of Stale Data (US)](https://stspg.io/dfdj1w92k5g1) | minor | 4.3 h |  |
| 2026-08-12 04:35 UTC | [US connect customers: possibility of stale data](https://stspg.io/36ssrf1gdfcb) | minor | 2.1 h |  |
| 2026-08-10 10:34 UTC | [EU hosted \| Heap Charts and Dashboards results not loading](https://stspg.io/fbpnmwqdhwwz) | none | 4.2 h |  |
| 2026-08-04 23:39 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://stspg.io/zztxh8m1j063) | minor | 3.0 h |  |
| 2026-07-27 18:12 UTC | [Temporary Data Latency - Investigating](https://stspg.io/pk26kw5gc3h7) | minor | 4.3 h |  |
| 2026-07-26 14:06 UTC | [Connect Sync Delays](https://stspg.io/3hpsyzxcqn6y) | none | 3.0 h |  |
| 2026-07-21 06:34 UTC | [Some US Connect customers may be impacted by delays in data lake ingestion](https://stspg.io/rhgdwr9xpzct) | major | 2.5 h |  |
| 2026-07-20 17:44 UTC | [Some US customers may experience PA query failures in the app.](https://stspg.io/t5dvyqdvy61d) | minor | 12 h |  |
| 2026-07-12 13:54 UTC | [Dashboard and Chart loading issues](https://stspg.io/dqrzy5xwc17k) | major | 23 h |  |
| 2026-07-07 02:37 UTC | [Temporary Data Latency](https://stspg.io/ymzhq5k8d29y) | minor | 13 h |  |
| 2026-07-02 16:30 UTC | [Slow Queries](https://stspg.io/ww5p73bptg15) | minor | 20 min |  |
| 2026-06-20 17:10 UTC | [Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.](https://stspg.io/pvlccgc3vvg2) | minor | 7.4 h |  |
| 2026-06-17 14:45 UTC | [Customers with multiple environments or saved properties are experiencing loading latency](https://stspg.io/dbw6gb4xvj66) | minor | 16 h |  |
| 2026-06-02 09:54 UTC | [EU customers may be experiencing slightly longer-than-normal query times](https://stspg.io/58zmtxgjqcxf) | minor | 9.9 h |  |
| 2026-05-29 12:26 UTC | [Heap Connect Sync Delays (Bigquery)](https://stspg.io/6wn014vpnch7) | minor | 5.1 h |  |
| 2026-05-05 12:35 UTC | [Query failures impacting some customers in EU](https://stspg.io/2rs64b55z6rg) | minor | 2.3 h |  |
| 2026-04-30 14:11 UTC | [We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration](https://stspg.io/jt7tt57zky2t) | minor | 6.9 h |  |
| 2026-04-01 20:36 UTC | [Temporary Data Latency - Investigating](https://stspg.io/bg4t0h9hpv5q) | minor | 2.0 h |  |
| 2026-03-30 14:30 UTC | [Heap Connect Syncs: Possibility Of Stale Data (EU Only)](https://stspg.io/tfsfgqyybhxr) | minor | 3.6 h |  |
| 2026-03-18 17:41 UTC | [We are currently experiencing delays in 3rd party integrations events being available in the app](https://stspg.io/354ltc2pdx57) | minor | 2.9 h |  |
| 2026-03-18 16:34 UTC | [Some customers may be experiencing errors when running queries](https://stspg.io/d81102nwp2zt) | minor | 1.3 h |  |
| 2026-03-15 16:43 UTC | [Partial service disruption for some Heap/PA customers](https://stspg.io/jrv2xk4pr6hw) | minor | 11 h |  |
| 2026-03-03 16:22 UTC | [Some customers with Session Replay may be experiencing more limited retention in Heap](https://stspg.io/n58p0qmdxghj) | none | 7 d |  |
| 2026-02-12 18:13 UTC | [Heap Connect Sync Delays (EU only)](https://stspg.io/2m38758jd8t3) | minor | 4.8 h |  |
| 2026-01-28 19:31 UTC | [Heap Connect Syncs EU only: Possibility Of Stale Data](https://stspg.io/5nkklx6hwx8y) | none | 1.0 h |  |
| 2026-01-27 10:48 UTC | [Intermittent application performance degradation for Sense customers](https://stspg.io/wr336ygr764h) | minor | 4.3 h |  |
| 2026-01-25 11:38 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://stspg.io/r0vdpmxwqpgv) | none | 2.3 h |  |
| 2026-01-05 21:47 UTC | [Queries failing to return](https://stspg.io/t9mrkxp35982) | minor | 45 min |  |
| 2025-12-01 17:38 UTC | [Metric alert latency -- Investigating](https://stspg.io/w6h7670z867m) | minor | 18 h |  |
| 2025-11-27 16:36 UTC | [Heap Connect Sync Delays for EU customers on Snowflake](https://stspg.io/k50plpqvffgz) | minor | 12 h |  |
| 2025-11-20 01:21 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://stspg.io/95hgxqt500mf) | minor | 3.0 h |  |
| 2025-11-19 17:04 UTC | [Some customers experiencing latency](https://stspg.io/t2861hktfk7j) | minor | 11 h |  |
| 2025-11-14 20:49 UTC | [Heatmaps: Issues Generating New Screenshots](https://stspg.io/1m1yzv7g0z0j) | minor | 2 d |  |
| 2025-10-21 02:23 UTC | [Latency due to a global Amazon Web Services (AWS) issue](https://stspg.io/jqmbt0vqg2r4) | minor | 12 h |  |
| 2025-10-10 15:28 UTC | [Heap Connect Sync Delays](https://stspg.io/51jjdq2wxkwf) | minor | 17 h |  |
| 2025-09-19 13:42 UTC | [EU Temporary Data Latency](https://stspg.io/l168vkb47zdx) | minor | 1.4 h |  |
| 2025-09-17 19:12 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://stspg.io/7kkq2ydrypjf) | minor | 6.3 h |  |
| 2025-08-28 17:48 UTC | [Heap Connect Syncs: Possibility Of Stale Data (US)](https://stspg.io/v01s2crddrd0) | minor | 23 h |  |
| 2025-08-25 23:45 UTC | [Latency in integration events impacting PA customers](https://stspg.io/87ylm7581h5f) | minor | 1.1 h |  |
| 2025-08-11 14:02 UTC | [Integration data not syncing](https://stspg.io/l24dv0hbhynq) | minor | 9.9 h |  |
| 2025-07-18 17:11 UTC | [Session Replays Not Loading](https://stspg.io/676msj7xtm1b) | critical | 2.0 h |  |
| 2025-07-17 15:55 UTC | [Temporary Data Latency US - Resolved](https://status.heap.io/incidents/65cmmc9mssdw) | minor | 5.5 h |  |
| 2025-07-16 20:37 UTC | [User property data delayed in Heap app (US customers only)](https://status.heap.io/incidents/rzzy7sxsqtkj) | minor | 2.4 h |  |
| 2025-07-14 18:18 UTC | [Some users unable to login](https://status.heap.io/incidents/zgbplkgpx10j) | minor | 8 min |  |
| 2025-07-10 00:32 UTC | [Heap Data Collection Incident](https://status.heap.io/incidents/bf5lm5ljbf8k) | critical | 5 d |  |
| 2025-06-26 19:14 UTC | [Multiple Query Failures in Heap App](https://status.heap.io/incidents/2vbzpy5b1c78) | major | 3.9 h |  |
| 2025-05-27 17:40 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://status.heap.io/incidents/n3czm36qf3k6) | minor | 5.6 h |  |
| 2025-05-16 14:30 UTC | [Data Collection Incident – Heatmaps & Session Replays](https://status.heap.io/incidents/mjj348tmdxt0) | critical | 0 min |  |
| 2025-05-02 20:02 UTC | [Degraded Services](https://status.heap.io/incidents/7fn4bq644tpn) | none | 3.5 h |  |
| 2025-04-16 20:16 UTC | [Temporary Data Latency - Investigating](https://status.heap.io/incidents/d6qz2mbs07qh) | none | 2.0 h |  |
| 2025-03-26 13:07 UTC | [Heap Connect Sync Delays](https://status.heap.io/incidents/m3ljwhj6mrb8) | none | 4.6 h |  |
| 2025-03-19 18:32 UTC | [Heap Connect Syncs Impacted By Snowflake Incident](https://status.heap.io/incidents/0w287zpnjj2s) | none | 7.6 h |  |
| 2025-03-10 08:53 UTC | [Temporary disruption in parts of Heap web app](https://status.heap.io/incidents/05g404h30z73) | minor | 44 min |  |
| 2025-02-13 13:59 UTC | [Heap Connect Sync Delays](https://status.heap.io/incidents/yjhc5f3171bd) | minor | 6.6 h |  |
| 2025-02-11 23:49 UTC | [Temporary Data Latency](https://status.heap.io/incidents/8br1rwdb1rgx) | minor | 54 min |  |
| 2025-01-21 17:13 UTC | [Source Integration Missing Data](https://status.heap.io/incidents/wxmdkwknxn1k) | minor | 7 d |  |
| 2025-01-16 21:46 UTC | [Temporary Data Latency - Investigating](https://status.heap.io/incidents/4rghvxmly5dt) | minor | 9.6 h |  |
| 2025-01-12 13:45 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://status.heap.io/incidents/5pndcswpc1dc) | none | 5.5 h |  |
| 2025-01-10 12:24 UTC | [Property autocomplete dropdown is currently broken](https://status.heap.io/incidents/wlwf5ztv1pwj) | none | 2.5 h |  |
| 2025-01-07 17:29 UTC | [Some Heap queries failing](https://status.heap.io/incidents/yzzf6ntb4ds7) | major | 2.0 h |  |
| 2025-01-06 19:49 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://status.heap.io/incidents/lznlsjnmbp2t) | minor | 10 h |  |
| 2025-01-02 19:29 UTC | [Heap Queries Down](https://status.heap.io/incidents/r475znnr3kfk) | none | 0 min |  |
| 2024-12-19 14:37 UTC | [Heap Connect Sync Delays](https://status.heap.io/incidents/1b2b84953zt3) | major | 2.4 h |  |
| 2024-12-17 20:28 UTC | [Some chart emails are not being delivered](https://status.heap.io/incidents/fvqxfpmkvsp6) | none | 6 d |  |
| 2024-12-13 15:29 UTC | [Heap CoPilot is currently unavailable](https://status.heap.io/incidents/mjt5zg1wbs9q) | minor | 39 min |  |
| 2024-12-05 11:35 UTC | [Heap Connect Sync Delays](https://status.heap.io/incidents/2xk72c9zkc4p) | minor | 4.0 h |  |
| 2024-11-21 01:57 UTC | [Temporary Data Latency](https://status.heap.io/incidents/n04kqrwmv5s4) | minor | 2.6 h |  |
| 2024-11-20 04:01 UTC | [Temporary Data Latency - Monitoring](https://status.heap.io/incidents/6sr0h8jk05lw) | minor | 1.5 h |  |
| 2024-11-20 03:21 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://status.heap.io/incidents/qy0tm9j14c4n) | minor | 2.2 h |  |
| 2024-11-04 14:38 UTC | [Connect Syncs Delay](https://status.heap.io/incidents/glkbx36t442j) | minor | 2.9 h |  |
| 2024-11-04 06:54 UTC | [Connect Syncs Delay](https://status.heap.io/incidents/d15613jdjv6g) | major | 45 min |  |
| 2024-10-24 20:11 UTC | [Intermittent failures with logging into the Heap application](https://status.heap.io/incidents/7tz7qcx0h1w3) | minor | 1.1 h |  |
| 2024-10-11 15:16 UTC | [Heap Connect Sync Delays](https://status.heap.io/incidents/jz8xj0hdxltv) | major | 2.6 h |  |
| 2024-09-23 16:30 UTC | [Temporary Data Latency - Investigating](https://status.heap.io/incidents/638788pscxld) | minor | 50 min |  |
| 2024-09-12 15:10 UTC | [Temporary User Data Latency in EU - Resolved](https://status.heap.io/incidents/186vytl0zq0n) | minor | 9.2 h |  |
| 2024-09-03 18:06 UTC | [Temporary Data Latency](https://status.heap.io/incidents/989jwfprn9zj) | minor | 8.0 h |  |
| 2024-08-31 16:01 UTC | [Heap Connect Stale User Data](https://status.heap.io/incidents/trxqnr3g467g) | minor | 21 h |  |
| 2024-08-31 00:31 UTC | [Temporary User Data Latency](https://status.heap.io/incidents/1sy136gx51fw) | minor | 37 h |  |
| 2024-08-28 14:38 UTC | [Errors in New/Non-Classic Replays](https://status.heap.io/incidents/1kwznb17n532) | major | 54 min |  |
| 2024-08-27 16:36 UTC | [Temporary Degraded Query Performance](https://status.heap.io/incidents/ktlp2f89ctvt) | minor | 32 min |  |
| 2024-08-27 09:05 UTC | [Temporary Data Latency in Connect Syncs](https://status.heap.io/incidents/77vmcyhvwlw8) | none | 0 min |  |
| 2024-08-26 20:30 UTC | [Delayed data in live data feed](https://status.heap.io/incidents/qcpvglglbt0j) | minor | 33 min |  |
| 2024-08-19 15:11 UTC | [Delayed data in live data feed](https://status.heap.io/incidents/z1p55kw3n3jg) | minor | 3.1 h |  |
| 2024-08-15 12:15 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://status.heap.io/incidents/8r0gnbqjxpsx) | minor | 1.0 h |  |
| 2024-08-14 19:14 UTC | [Sessions Replays unavailable](https://status.heap.io/incidents/wmnsrgfbrm0y) | critical | 1.3 h |  |
| 2024-07-31 07:59 UTC | [Data collection reload is being executed now](https://status.heap.io/incidents/37g7dz3kyrtm) | major | 39 h |  |
| 2024-07-30 22:30 UTC | [AWS Service Disruption](https://status.heap.io/incidents/223d8bdpgdbn) | critical | 6.0 h |  |
| 2024-07-24 18:26 UTC | [Integration properties broken in charts](https://status.heap.io/incidents/srvdj07drkcp) | none | 2.6 h |  |
| 2024-07-24 10:14 UTC | [Heap Connect Sync Delays](https://status.heap.io/incidents/xmlh1b696j68) | minor | 8.3 h |  |
| 2024-06-20 21:02 UTC | [Temporary Data Latency](https://status.heap.io/incidents/ppd6l16sw31b) | none | 3.4 h |  |
| 2024-06-18 13:00 UTC | [Unable to Login](https://status.heap.io/incidents/61whqfltwd0t) | major | 2.8 h |  |
| 2024-06-12 19:35 UTC | [Heap Connect Syncs: Possibility Of Stale Data](https://status.heap.io/incidents/sd8992jn9rfv) | minor | 23 h |  |


## Charts

### Chart data: Heap status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2014 | 5 | 0 |
| 2015 | 58 | 0 |
| 2016 | 91 | 0 |
| 2017 | 85 | 3 |
| 2018 | 60 | 6 |
| 2019 | 23 | 2 |
| 2020 | 73 | 17 |
| 2021 | 79 | 24 |
| 2022 | 54 | 10 |
| 2023 | 57 | 8 |
| 2024 | 51 | 10 |
| 2025 | 34 | 5 |
| 2026 | 36 | 3 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | minor | 6 |
| 2023-11 | none | 4 |
| 2023-12 | major | 1 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 1 |
| 2024-01 | none | 1 |
| 2024-02 | major | 1 |
| 2024-02 | minor | 1 |
| 2024-02 | none | 3 |
| 2024-03 | minor | 1 |
| 2024-03 | none | 3 |
| 2024-04 | minor | 5 |
| 2024-04 | none | 1 |
| 2024-05 | minor | 1 |
| 2024-05 | none | 1 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 2 |
| 2024-06 | none | 1 |
| 2024-07 | critical | 1 |
| 2024-07 | major | 1 |
| 2024-07 | minor | 1 |
| 2024-07 | none | 1 |
| 2024-08 | critical | 1 |
| 2024-08 | major | 1 |
| 2024-08 | minor | 6 |
| 2024-08 | none | 1 |
| 2024-09 | minor | 3 |
| 2024-10 | major | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | major | 1 |
| 2024-11 | minor | 4 |
| 2024-12 | major | 1 |
| 2024-12 | minor | 2 |
| 2024-12 | none | 1 |
| 2025-01 | major | 1 |
| 2025-01 | minor | 3 |
| 2025-01 | none | 3 |
| 2025-02 | minor | 2 |
| 2025-03 | minor | 1 |
| 2025-03 | none | 2 |
| 2025-04 | none | 1 |
| 2025-05 | critical | 1 |
| 2025-05 | minor | 1 |
| 2025-05 | none | 1 |
| 2025-06 | major | 1 |
| 2025-07 | critical | 2 |
| 2025-07 | minor | 3 |
| 2025-08 | minor | 3 |
| 2025-09 | minor | 2 |
| 2025-10 | minor | 2 |
| 2025-11 | minor | 4 |
| 2025-12 | minor | 1 |
| 2026-01 | minor | 2 |
| 2026-01 | none | 2 |
| 2026-02 | minor | 1 |
| 2026-03 | minor | 4 |
| 2026-03 | none | 1 |
| 2026-04 | minor | 2 |
| 2026-05 | minor | 2 |
| 2026-06 | minor | 3 |
| 2026-07 | major | 2 |
| 2026-07 | minor | 4 |
| 2026-07 | none | 1 |
| 2026-08 | minor | 4 |
| 2026-08 | none | 2 |
| 2026-09 | minor | 2 |
| 2026-09 | none | 1 |
| 2026-10 | major | 1 |
| 2026-10 | minor | 2 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Privacy policy | baseline |

---
Canonical: https://rewindex.com/company/heap · Markdown: https://rewindex.com/company/heap.md · JSON: https://rewindex.com/api/v1/companies/heap · Generated 2026-10-17T23:50:13.132Z