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Shopify: Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

Affected components: API & MobileAdminStorefrontThird party servicesCheckoutPoint of Sale

Timeline of updates

1. investigating2019-10-21 17:47 UTC

   We are currently investigating this issue.

2. investigating2019-10-21 20:36 UTC

   We are continuing to investigate this issue.

3. investigating2019-10-22 15:42 UTC

   Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.

4. investigating2019-10-24 13:14 UTC

   Some customers using the TIM internet service provider are also affected.

5. resolved2019-10-25 14:53 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON