# Shopify: Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-10-21 17:47 UTC · Resolved: 2019-10-25 14:53 UTC · Duration: 4 d
- Updates: 5 · Affected components: API & Mobile, Admin, Storefront, Third party services, Checkout, Point of Sale
- [Vendor status page: http://stspg.io/tnbq1bs91frf](http://stspg.io/tnbq1bs91frf)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **investigating** 2019-10-21 17:47 UTC: We are currently investigating this issue.
- **investigating** 2019-10-21 20:36 UTC: We are continuing to investigate this issue.
- **investigating** 2019-10-22 15:42 UTC: Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
- **investigating** 2019-10-24 13:14 UTC: Some customers using the TIM internet service provider are also affected.
- **resolved** 2019-10-25 14:53 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/shopify/incidents/zhdc4kvnw1bj · Markdown: https://rewindex.com/company/shopify/incidents/zhdc4kvnw1bj.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/zhdc4kvnw1bj · Generated 2026-10-18T11:37:10.780Z