- Status page says
- Operational since Oct 19
- Last 90 days
- 4 incidents
- Rewrites caught
- None so far
- Next deprecation
- None announced
Select a day to jump to its incidents below.
How Plivo reports incidents
Compared with the 152 vendors that have enough incidents to compare. Each tick is one vendor; lower is better on every line.
Provisional. Built nightly from every archived version of each incident, last on Oct 19. Compare all vendors
- First posted only after it was over
- 20% 10 of the 50 incidents we have in full detail
The first update already said resolved. Typical vendor: 6%.
Plivo: higher than most vendors.
- Time to resolve
- 2 h 10 min median; 9 in 10 within 10 h 36 min
From the vendor’s own start and resolve times, last 365 days. Typical vendor: 2 h.
Plivo: around the middle.
- Major or critical incidents
- 0.4 a month 5 in the last 365 days
Impact as the vendor labels it. Typical vendor: 1.2 a month.
Plivo: lower than most vendors.
- Rewrites caught
- None so far
Counts, not a rate: 10-minute tracking began Oct 17, so there are too few events to compare yet.
Dependencies
What Plivo relies on and who relies on Plivo, as observed in status-page incidents: who they blame, where they say they run, and who fails at the same time. Observed, not verified.
Plivo depends on
| Provider | Evidence | Signal |
|---|---|---|
| mobile/SMS carriers | blamed in 81 incidents; integration affected in 178 “…Intermittent Call failures due to downstream carrier issues in India Region This incident has been resolved.…” incident | Strong |
| AWS (ap-southeast-1) | blamed in 3 incidents; named as hosting in 1; together in 6 outage events “…AWS Outage We have now restored all recordings not uploaded to S3 during the AWS outage. The issue is now fully resolved.…” incident | Strong |
| Meta | blamed in 1 incident; together in 1 outage event “…WhatsApp Business API — Elevated Errors and Delays This incident has been resolved. Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Pl…” incident | Likely |
Who depends on Plivo
| Vendor | Evidence | Signal |
|---|---|---|
| Close | blamed in 3 incidents “…Incoming calls not coming through We've received word from our VoIP provider, Plivo, that the incident impacting some US numbers has now been resolved. If you're still experiencing issues with incomin…” incident | Strong |
| Jira | listed as a subprocessor | Weak |
Runs in (named in its incidents): AWS ap-southeast-1 (1).
Outage events: Meta, Jun 12, AWS, Jun 13, 2023 (timing), Cloudflare, Jun 21, 2022 (timing), AWS, Mar 9, 2022 (timing), AWS us-east-1, Dec 22, 2021 (timing), AWS, Dec 15, 2021 (timing), AWS us-east-1, Dec 7, 2021 (timing), AWS, Jul 28, 2020 (timing) and 1 more.
Strong: same company, or blamed in two separate outages. Likely: blamed once, or named as hosting and failing together. Weak: listed as a subprocessor, integration-only, or failing together repeatedly without being named.
Changes and edits
Incidents Plivo rewrote or removed, and notable changes to the pages we watch.
Struck in red is what Plivo removed. Blue is what they added.
Saturday, July 11
1 incident change
- MajorMajor incident
Tuesday, June 30
1 incident change
- MajorMajor incident
Friday, June 19
1 incident change
- MajorMajor incident
Thursday, February 5
1 incident change
- CriticalCritical incident
Wednesday, October 29, 2025
1 incident change
- MajorMajor incident
Pricing and pages we watch
| Page | Versions | Last changed | Last checked | History |
|---|---|---|---|---|
| Privacy policy (opens in new tab) | 0 | No changes yet | ||
| Subprocessors (opens in new tab) | 1 | No changes yet | ||
| Terms of service (opens in new tab) | 0 | No changes yet |
Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
The Weekly Rewind: one short weekly email on what changed at Plivo and the other vendors we track, including silent edits. Subscribe (opens in new tab)
Incidents
Latest 100 of 1,967 incidents since Nov 7, 2014, 94 of them major or critical. Maintenance is left out.
Per year, major and critical in amber:
2014: 5 incidents, 1 major or critical; 2015: 55 incidents, 3 major or critical; 2016: 49 incidents, 9 major or critical; 2017: 55 incidents, 6 major or critical; 2018: 241 incidents, 8 major or critical; 2019: 339 incidents, 13 major or critical; 2020: 581 incidents, 27 major or critical; 2021: 186 incidents, 5 major or critical; 2022: 177 incidents, 5 major or critical; 2023: 90 incidents, 8 major or critical; 2024: 127 incidents, 4 major or critical; 2025: 38 incidents, 1 major or critical; 2026: 24 incidents, 4 major or critical
Saturday, October 10
1 incident
- No impact listed, 26 minIncident, no impact listed
Friday, September 11
1 incident
- No impact listed, 33 minIncident, no impact listed
Tuesday, August 25
1 incident
- No impact listed, 6 h 51 minIncident, no impact listed
Friday, July 31
1 incident
- No impact listed, 10 h 36 minIncident, no impact listed
Monday, July 20
1 incident
- No impact listed, 3 h 10 minIncident, no impact listed
Saturday, July 11
1 incident, 1 major or critical
- Major, 2 h 10 minMajor incident
Thursday, July 2
1 incident
- No impact listed, 2 h 49 minIncident, no impact listed
Tuesday, June 30
1 incident, 1 major or critical
- Major, 1 h 44 minMajor incident
Friday, June 19
1 incident, 1 major or critical
- Major, 56 minMajor incident
Monday, June 15
1 incident
- No impact listed, under a minuteIncident, no impact listed
Friday, June 12
2 incidents
- No impact listed, 51 minIncident, no impact listed
- Minor, 3 h 52 minMinor incident
Saturday, June 6
1 incident
- No impact listed, under a minuteIncident, no impact listed
Tuesday, May 12
1 incident
- No impact listed, under a minuteIncident, no impact listed
Wednesday, April 8
1 incident
- No impact listed, under a minuteIncident, no impact listed
Saturday, March 28
1 incident
- Minor, 1 h 30 minMinor incident
Monday, February 9
2 incidents
- Minor, 1 hMinor incident
- Minor, 28 minMinor incident
Sunday, February 8
1 incident
- No impact listed, 3 h 30 minIncident, no impact listed
Thursday, February 5
1 incident, 1 major or critical
- Critical, 4 h 21 minCritical incident
Sunday, February 1
2 incidents
- No impact listed, 25 minIncident, no impact listed
- No impact listed, 27 minIncident, no impact listed
Wednesday, January 14
1 incident
- Minor, under a minuteMinor incident
Wednesday, January 7
1 incident
- No impact listed, 26 h 36 minIncident, no impact listed
Wednesday, October 29, 2025
2 incidents, 1 major or critical
- No impact listed, under a minuteIncident, no impact listed
- Major, 2 h 28 minMajor incident
Sunday, October 26, 2025
1 incident
- Minor, 12 h 38 minMinor incident
Tuesday, October 7, 2025
1 incident
- No impact listed, under a minuteIncident, no impact listed
Thursday, July 31, 2025
1 incident
- Minor, 15 minMinor incident
Friday, June 20, 2025
1 incident
- No impact listed, 2 h 39 minIncident, no impact listed
Thursday, June 19, 2025
1 incident
- No impact listed, under a minuteIncident, no impact listed
Thursday, June 5, 2025
1 incident
- No impact listed, under a minuteIncident, no impact listed
Tuesday, May 20, 2025
1 incident
- Minor, under a minuteMinor incident
Tuesday, May 13, 2025
1 incident
- Minor, 22 h 4 minMinor incident
Sunday, May 11, 2025
2 incidents
- No impact listed, 12 h 7 minIncident, no impact listed
- No impact listed, 51 minIncident, no impact listed
Wednesday, May 7, 2025
1 incident
- Minor, 2 h 24 minMinor incident
Wednesday, April 30, 2025
1 incident
- Minor, 27 minMinor incident
Friday, April 25, 2025
1 incident
- No impact listed, 17 minIncident, no impact listed
Tuesday, April 22, 2025
1 incident
- Minor, 14 h 40 minMinor incident
Monday, April 21, 2025
1 incident
- Minor, 29 minMinor incident
Friday, March 28, 2025
1 incident
- Minor, 42 minMinor incident
Tuesday, March 11, 2025
1 incident
- Minor, 23 minMinor incident
Monday, March 3, 2025
1 incident
- Minor, 9 h 26 minMinor incident
Saturday, March 1, 2025
1 incident
- Minor, 3 h 16 minMinor incident
Friday, February 28, 2025
1 incident
- Minor, 9 h 57 minMinor incident
Friday, February 21, 2025
1 incident
- Minor, 7 daysMinor incident
Tuesday, February 18, 2025
1 incident
- No impact listed, 11 h 47 minIncident, no impact listed
Sunday, February 16, 2025
1 incident
- No impact listed, 5 h 8 minIncident, no impact listed
Wednesday, February 12, 2025
1 incident
- Minor, 2 h 31 minMinor incident
Thursday, February 6, 2025
1 incident
- Minor, 2 daysMinor incident
Wednesday, February 5, 2025
1 incident
- Minor, 14 h 12 minMinor incident
Tuesday, February 4, 2025
1 incident
- Minor, 2 h 18 minMinor incident
Sunday, February 2, 2025
1 incident
- Minor, 27 h 28 minMinor incident
Saturday, February 1, 2025
1 incident
- Minor, 1 h 50 minMinor incident
Thursday, January 30, 2025
1 incident
- Minor, 37 h 40 minMinor incident
Wednesday, January 29, 2025
1 incident
- Minor, 2 h 18 minMinor incident
Tuesday, January 28, 2025
1 incident
- Minor, 2 hMinor incident
Tuesday, January 14, 2025
1 incident
- Minor, 6 h 28 minMinor incident
Monday, January 13, 2025
1 incident
- Minor, 2 h 48 minMinor incident
Thursday, January 9, 2025
1 incident
- Minor, 3 h 56 minMinor incident
Wednesday, January 1, 2025
1 incident
- Minor, 50 minMinor incident
Friday, December 27, 2024
1 incident
- Minor, 57 minMinor incident
Wednesday, December 25, 2024
1 incident
- Minor, 1 h 51 minMinor incident
Wednesday, December 18, 2024
1 incident, 1 major or critical
- Major, 2 daysMajor incident
Tuesday, December 17, 2024
1 incident
- Minor, 9 daysMinor incident
Friday, December 13, 2024
3 incidents
- Minor, 4 daysMinor incident
- Minor, 2 h 17 minMinor incident
- Minor, 7 h 56 minMinor incident
Friday, December 6, 2024
1 incident
- Minor, 27 minMinor incident
Thursday, December 5, 2024
1 incident
- Minor, 5 minMinor incident
Tuesday, December 3, 2024
1 incident
- Minor, 5 h 35 minMinor incident
Monday, December 2, 2024
2 incidents
- Minor, 2 daysMinor incident
- Minor, 22 h 48 minMinor incident
Friday, November 29, 2024
2 incidents
- Minor, 2 daysMinor incident
- Minor, 2 daysMinor incident
Thursday, November 28, 2024
1 incident
- Minor, 29 minMinor incident
Monday, November 25, 2024
1 incident
- Minor, 10 daysMinor incident
Friday, November 22, 2024
1 incident
- Minor, 1 h 8 minMinor incident
Wednesday, November 20, 2024
1 incident
- Minor, 12 hMinor incident
Monday, November 18, 2024
1 incident
- Minor, 3 h 35 minMinor incident
Thursday, November 14, 2024
1 incident
- Minor, 1 h 16 minMinor incident
Tuesday, November 12, 2024
1 incident
- Minor, 5 h 29 minMinor incident
Thursday, October 31, 2024
1 incident
- Minor, 4 h 13 minMinor incident
Wednesday, October 30, 2024
1 incident
- Minor, 15 h 48 minMinor incident
Thursday, October 24, 2024
3 incidents
- Minor, 19 daysMinor incident
- Minor, 3 h 53 minMinor incident
- Minor, 25 minMinor incident
Tuesday, October 22, 2024
1 incident
- Minor, 43 minMinor incident
Monday, October 21, 2024
1 incident
- Minor, 8 h 7 minMinor incident
Saturday, October 19, 2024
1 incident
- Minor, 3 h 6 minMinor incident
Thursday, October 17, 2024
1 incident
- No impact listed, under a minuteIncident, no impact listed
Tuesday, October 15, 2024
2 incidents
- No impact listed, under a minuteIncident, no impact listed
- Minor, 45 minMinor incident
Friday, October 11, 2024
1 incident
- Minor, 24 daysMinor incident
Thursday, October 10, 2024
2 incidents, 1 major or critical
- Major, 6 h 28 minMajor incident
- Minor, 3 h 42 minMinor incident
Monday, October 7, 2024
1 incident
- Minor, 3 daysMinor incident
Tuesday, October 1, 2024
2 incidents
- Minor, 17 h 12 minMinor incident
- No impact listed, 3 minIncident, no impact listed