Companies/Plivo/Incidents

Plivo: Outbound Call Failures

Affected components: ConferenceVoice API - ConferenceEndpoint calls (SIP)Voice API - Endpoint calls (SIP)Answering Machine detectionVoice API - Answering Machine detectionText-to-SpeechVoice API - Text-to-SpeechClient Calls (Browser & Mobile)Voice API - Client Calls (Browser & Mobile)TranscriptionVoice API - TranscriptionBYOCVoice API - BYOCPSTN CallsVoice API - PSTN CallsSpeech RecognitionVoice API - Speech RecognitionRecordingsVoice API - RecordingsREST APIs and XMLVoice API - REST APIs and XML

Timeline of updates

1. investigating2026-07-02 13:40 UTC

   Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us

2. monitoring2026-07-02 13:45 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved2026-07-02 16:29 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Plivo profileRecent Plivo incidentsMarkdownJSON