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Plivo: Service degradation - Intermittent Messaging Failures

No impact listedStatus: resolvedStarted Resolved (3.5 h)3 updatesstspg.io (opens in new tab)

Affected components: Messaging API - SMS APISMS APIMessaging API - Verify APIVerify API

Timeline of updates

  1. investigating

    Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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