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ChangesPlivoOutbound call failures in India Bangalore Region

Plivo: Major incident: Outbound call failures in India Bangalore Region

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Plivo removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Outbound call failures in India Bangalore Region
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-29 03:49 UTC
AddedResolved time#5
Before: not present
After: 2025-10-29 06:17 UTC
AddedAffected components#6
Before: not present
After: PSTN Calls, Voice API - PSTN Calls
AddedUpdateinvestigating#7
Before: not present
After: Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 080 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
AddedUpdatemonitoring#8
Before: not present
After: The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Wednesday, October 29, 2025

1 incident change

All Plivo changesPlivo profileMarkdownJSON