# Plivo: Major incident: Outbound call failures in India Bangalore Region

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-29 03:49 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/50j0n9l5rqjd](https://stspg.io/50j0n9l5rqjd)
- [Company: Plivo](https://rewindex.com/company/plivo.md)
- Versions: before (none: first archived) → after incident\_version:698/q3ywkvp4mqly@f83dd76109d8
- Change 1 of 1 for this incident

Incident page (full timeline): [Outbound call failures in India Bangalore Region](https://rewindex.com/company/plivo/incidents/q3ywkvp4mqly.md)
## What changed

**1. Added: Title**

```diff
+ Outbound call failures in India Bangalore Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-29 03:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-29 06:17 UTC
```

**6. Added: Affected components**

```diff
+ PSTN Calls, Voice API - PSTN Calls
```

**7. Added: Update** (investigating) · 2025-10-29 03:49 UTC

```diff
+ Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 080 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
```

**8. Added: Update** (monitoring) · 2025-10-29 06:07 UTC

```diff
+ The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
```

**9. Added: Update** (resolved) · 2025-10-29 06:17 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-29 03:49 UTC | Major incident: Outbound call failures in India Bangalore Region (this change) | major |

All Plivo changes: [timeline](https://rewindex.com/company/plivo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i631e9ed74b83de · Markdown: https://rewindex.com/change/i631e9ed74b83de.md · JSON: https://rewindex.com/api/v1/changes/i631e9ed74b83de · Generated 2026-10-19T23:13:20.523Z