Companies/Plivo/Incidents

Plivo: Outbound Call Failures for Specific 9180 Caller IDs

Affected components: Carrier Partners: Voice API - Voice, AsiaVoice, Asia

Timeline of updates

1. investigating2026-06-30 08:00 UTC

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.

2. monitoring2026-06-30 09:38 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved2026-06-30 09:45 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Jun 30Major incident: Outbound Call Failures for Specific 9180 Caller IDs

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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