# Plivo: Outbound Call Failures for Specific 9180 Caller IDs

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-30 08:00 UTC · Resolved: 2026-06-30 09:45 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: Carrier Partners: Voice API - Voice, Asia, Voice, Asia
- [Vendor status page: https://stspg.io/ty2c388qx0pm](https://stspg.io/ty2c388qx0pm)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2026-06-30 08:00 UTC: Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.
- **monitoring** 2026-06-30 09:38 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-06-30 09:45 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-30 08:00 UTC: [Major incident: Outbound Call Failures for Specific 9180 Caller IDs](https://rewindex.com/change/ib386ec95f90ea7.md)


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Canonical: https://rewindex.com/company/plivo/incidents/v7d75222pj8v · Markdown: https://rewindex.com/company/plivo/incidents/v7d75222pj8v.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/v7d75222pj8v · Generated 2026-10-19T23:16:47.616Z