Plivo: WhatsApp Business API — Elevated Errors and Delays
Meta outage, Jun 12, 2026 · 14 vendors, 14 incidents
Plivo’s incident blames Meta as the cause. (hop 1, posted +2 h 35 min vs the first vendor naming Meta)
“…WhatsApp Business API — Elevated Errors and Delays This incident has been resolved. Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Pl…”
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Mermaid source
flowchart LR
root["Meta<br/>own incident not archived"]:::inferred
h1["Within an hour<br/>8 vendors, 7 blamed Meta<br/>Twilio, Sprout Social, Vonage, Hootsuite +4"]:::blames
root --> h1
h4["1 to 4 hours later<br/>4 vendors, 3 blamed Meta<br/>BigCommerce, Braze, Iterable, Plivo"]:::blames
root --> h4
me["Plivo (this incident)<br/>posted +2 h 35 min"]:::me
h4 --- meFull event: timeline, evidence and all vendors →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
Timeline of updates
- monitoring
Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- resolved
This incident has been resolved.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).