Companies/Plivo/Incidents

Plivo: Carrier degradation India

Affected components: Carrier Partners: Voice API - Voice, AsiaVoice, AsiaCarrier Partners: Zentrunk - SIP Trunking - SIP Trunking, AsiaSIP Trunking, Asia

Timeline of updates

1. investigating2026-02-01 13:53 UTC

   One of our carrier in India is observing minor call failures towards India phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com

2. investigating2026-02-01 13:54 UTC

   We are continuing to investigate this issue.

3. resolved2026-02-01 14:19 UTC

   The carrier has resolved the issue.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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