Companies/Plivo/Incidents

Plivo: Delay in processing 10DLC Campaign requests in the US

Affected components: Carrier Partners: Messaging API - Longcode SMS, USA & CanadaLongcode SMS, USA & Canada

Timeline of updates

1. investigating2025-02-16 03:33 UTC

   Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations in the US, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #86503

2. resolved2025-02-16 08:41 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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