Companies/Plivo/Incidents

Plivo: Voice Call Webhook Delivery Degradation

Affected components: PSTN CallsVoice API - PSTN CallsREST APIs and XMLVoice API - REST APIs and XML

Timeline of updates

1. identified2026-08-25 07:25 UTC

   Dear Valued Customers, We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally. We have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.

2. monitoring2026-08-25 07:41 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved2026-08-25 14:16 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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