# Plivo: Voice Call Webhook Delivery Degradation

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-25 07:25 UTC · Resolved: 2026-08-25 14:16 UTC · Duration: 6.8 h
- Updates: 3 · Affected components: PSTN Calls, Voice API - PSTN Calls, REST APIs and XML, Voice API - REST APIs and XML
- [Vendor status page: https://stspg.io/x6drg5cq2990](https://stspg.io/x6drg5cq2990)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **identified** 2026-08-25 07:25 UTC: Dear Valued Customers, We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally. We have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.
- **monitoring** 2026-08-25 07:41 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-25 14:16 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/plivo/incidents/07fbflp5tlz2 · Markdown: https://rewindex.com/company/plivo/incidents/07fbflp5tlz2.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/07fbflp5tlz2 · Generated 2026-10-20T01:30:49.879Z