ChangesPlivoOutbound MMS Failures on Toll-Free Numbers (US & Canada)
Plivo: Major incident: Outbound MMS Failures on Toll-Free Numbers (US & Canada)
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Plivo removed; blue is what they added. Muted text is unchanged context.
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After: Outbound MMS Failures on Toll-Free Numbers (US & Canada)
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After: major
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After: resolved
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After: 2026-07-11 07:47 UTC
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After: 2026-07-11 09:57 UTC
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After: Messaging API - MMS API, MMS API
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After: Dear Valued Customer,
We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted.
Our team is actively engaged with the carrier partner to restore service. We will share a further update shortly.
If you have any questions or concerns regarding this incident, please contact Plivo Support.
Support portal: https://support.plivo.com/hc/en-us
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Saturday, July 11
1 incident change
- MajorMajor incident
Outbound MMS Failures on Toll-Free Numbers (US & Canada)this change