# Plivo: Major incident: Outbound MMS Failures on Toll-Free Numbers (US & Canada)

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-11 07:47 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/gl8ktmfpmqdx](https://stspg.io/gl8ktmfpmqdx)
- [Company: Plivo](https://rewindex.com/company/plivo.md)
- Versions: before (none: first archived) → after incident\_version:698/8w9cdd2bjg34@961095f93169
- Change 1 of 1 for this incident

Incident page (full timeline): [Outbound MMS Failures on Toll-Free Numbers (US & Canada)](https://rewindex.com/company/plivo/incidents/8w9cdd2bjg34.md)
## What changed

**1. Added: Title**

```diff
+ Outbound MMS Failures on Toll-Free Numbers (US & Canada)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-11 07:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-11 09:57 UTC
```

**6. Added: Affected components**

```diff
+ Messaging API - MMS API, MMS API
```

**7. Added: Update** (investigating) · 2026-07-11 07:47 UTC

```diff
+ Dear Valued Customer, We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted. Our team is actively engaged with the carrier partner to restore service. We will share a further update shortly. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
```

**8. Added: Update** (monitoring) · 2026-07-11 09:32 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-07-11 09:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-11 07:47 UTC | Major incident: Outbound MMS Failures on Toll-Free Numbers (US & Canada) (this change) | major |

All Plivo changes: [timeline](https://rewindex.com/company/plivo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if40d6e769452ca · Markdown: https://rewindex.com/change/if40d6e769452ca.md · JSON: https://rewindex.com/api/v1/changes/if40d6e769452ca · Generated 2026-10-19T23:13:15.351Z