Companies/Plivo/Incidents

Plivo: Delivery issue with outbound SMS to the US from certain 10DLC campaigns.

Affected components: Messaging API - SMS APISMS API

Timeline of updates

1. investigating2026-01-07 08:25 UTC

   We are currently investigating reports of delivery issues affecting a subset of 10DLC traffic. Impacted customers may observe messages marked as DELIVERED in logs, even though these messages may not have been successfully delivered to the handset. This issue has been escalated to our carrier partners, and we are awaiting an update on the routing path.

2. resolved2026-01-08 11:01 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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