Companies / crm
Close
256incidents since 2014-11-23
63major or critical
3in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Application impairment Close reported a major Application UI outage in which parts of the application failed to load. The incident started at 2026-09-29 17:48 UTC and was resolved at 2026-09-29 18:15 UTC, lasting 26 min. Close said the issue was identified and reverted. | Major incident | |
| Major incident: Database Failures Close reported major database failures causing intermittent service unavailability, starting 2026-08-11 13:12 UTC and resolved at 2026-08-11 15:15 UTC (2 h 3 min). Close adjusted its scaling strategy and reported healthy recovery; its partial postmortem separately described about 2.5 hours of intermittent unavailability between 08:00 UTC and 17:03 UTC. | Major incident | |
| Major incident: Database Failures Close reported a major database-failure outage affecting the API and Application UI, starting at 2026-08-11 08:26 UTC and resolved at 2026-08-11 09:26 UTC (reported duration: 59 min). Engineering remediated an issue with the production database; users were told normal app use was restored by 09:04 UTC. | Major incident | |
| Major incident: Partial outage - connection issues and application errors Close reported a major partial outage affecting some users loading the application, making and receiving calls, and accessing the API. It started at 2026-05-12 09:34 UTC and was resolved at 2026-05-12 11:17 UTC, lasting 1 h 42 min. A fix was implemented by 11:07 UTC; no cause was stated. | Major incident | |
| Critical incident: Database issues Close reported a critical database incident affecting the API and Application UI, starting 2026-03-16 16:08 UTC and resolved at 16:55 UTC (47 min). Its postmortem states all users experienced severe disruption from 15:57 to 16:15 UTC, with automated systems restoring functionality by 16:15 UTC; normal performance was confirmed at resolution. | Major incident | |
| Major incident: Service interruption | Major incident | |
| Major incident: Service Interruption | Major incident | |
| Major incident: Partial outage - application not loading | Major incident | |
| Critical incident: Application UI Intermittently Inaccessible | Major incident | |
| Major incident: Degraded Performance | Major incident |
Full Close change timeline, with diffs →
Status incident history
Close status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2014 | 4 | 0 |
| 2015 | 80 | 8 |
| 2016 | 39 | 6 |
| 2017 | 31 | 4 |
| 2018 | 12 | 7 |
| 2019 | 12 | 5 |
| 2020 | 14 | 7 |
| 2021 | 9 | 3 |
| 2022 | 8 | 5 |
| 2023 | 8 | 4 |
| 2024 | 10 | 3 |
| 2025 | 20 | 6 |
| 2026 | 9 | 5 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2024-03 | minor | 1 |
| 2024-04 | critical | 1 |
| 2024-05 | none | 1 |
| 2024-07 | minor | 1 |
| 2024-09 | major | 1 |
| 2024-09 | minor | 1 |
| 2024-10 | major | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | minor | 2 |
| 2025-01 | critical | 1 |
| 2025-01 | minor | 1 |
| 2025-02 | major | 1 |
| 2025-02 | minor | 1 |
| 2025-03 | minor | 2 |
| 2025-04 | minor | 1 |
| 2025-05 | minor | 1 |
| 2025-06 | critical | 1 |
| 2025-07 | minor | 1 |
| 2025-08 | none | 1 |
| 2025-09 | none | 2 |
| 2025-10 | major | 3 |
| 2025-10 | minor | 2 |
| 2025-11 | minor | 1 |
| 2025-11 | none | 1 |
| 2026-03 | critical | 1 |
| 2026-04 | minor | 2 |
| 2026-05 | major | 1 |
| 2026-06 | minor | 2 |
| 2026-08 | major | 2 |
| 2026-09 | major | 1 |
Silent edits
No silent edits or deletions detected for Close yet. We compare every 10-minute snapshot of each incident.
The Weekly Rewind: one short weekly email on what changed at Close and the other vendors we track, including silent edits. Subscribe →
Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Pricing | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | close.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Terms of service | close.com/terms | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | close.com/pricing | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / securitypartial | trust.close.com | 2 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 256 incidents. Full list: last 90 days · JSON · Markdown