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Close: Change indexing delayed

Impact: minorStatus: resolvedStarted Resolved (4.0 h)7 updatesSource: stspg.io (opens in new tab)

Affected components: IndexingSearch - Indexing

Timeline of updates

  1. investigating

    Changes done to CRM data are reflected in search with a delay.

  2. investigating

    We are continuing to investigate the issue.

  3. investigating

    We are continuing to investigate the issue. Updates to Close made via the web app and API may take longer than normal to appear in search results.

  4. investigating

    We are continuing to investigate the issue. Updates to Close made via the web app and API may take longer than normal to appear in search results.

  5. identified

    We have implemented a remediation for the delayed search indexing and are monitoring for improvement. Updates to Close made via the web app and API may take longer than normal to appear in search results.

  6. monitoring

    A fix has been implemented and we are monitoring the results. Updates to Close made via the web app and API may take longer than normal to appear in search results.

  7. resolved

    This incident has been resolved. The Close app and API are now functioning normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Close profile · Recent Close incidents · Markdown · JSON