Close: App UI unavailable
Close’s critical Application UI incident ran from 2025-01-06 17:49 UTC to 2025-01-06 19:47 UTC (1 h 58 min). The postmortem reports Web UI unavailability from 2025-01-06 17:33 UTC to 2025-01-06 17:48 UTC (15 minutes). Close cited a deployment-process change and said the issue was reverted.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Application UI
Timeline of updates
- investigating
We are currently investigating the issue.
- monitoring
Issue was identified and reverted. Monitoring to confirm no further issues.
- resolved
This incident has been resolved.
- postmortem
Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring. ## Impact The Close Web UI was unavailable for 15 minutes from 2025-01-06 17:33 to 2025-01-06 17:48. ## Root Cause and Resolution A change to our deployment process introduced a build where JavaScript file contents were updated without corresponding filename changes, leading to caching issues that caused outdated files to be served. We quickly rolled back to a previous build to restore services and then resolved the underlying issue by updating the affected assets. ## Timeline * 17:33 UTC - Deployment of the broken Close Web UI * 17:48 UTC - Restored prior version
Rewindex changes for this incident
- Critical incident: App UI unavailable 2025-01-06 17:49 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Close profile · Recent Close incidents · Markdown · JSON