Close: Service Interruption
Close reported a major service interruption affecting calling, phone service and telephony provider connectivity from 2025-10-20 10:38 UTC to 2025-10-20 13:12 UTC, lasting 2 h 34 min. Close attributed the disruption to an AWS outage in us-east-1 and marked the incident resolved.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Outgoing CallsPhone - Outgoing CallsPhone - Telephony Provider ConnectivityTelephony Provider ConnectivityPhone - Phone ServicePhone Service
Timeline of updates
- monitoring
There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected. We are actively monitoring this, and we will keep you updated
- monitoring
AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully. Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/) We will continue to keep you posted.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Service Interruption 2025-10-20 10:38 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Close profile · Recent Close incidents · Markdown · JSON