# Close: Service Interruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 10:38 UTC · Resolved: 2025-10-20 13:12 UTC · Duration: 2.6 h
- Updates: 3 · Affected components: Outgoing Calls, Phone - Outgoing Calls, Phone - Telephony Provider Connectivity, Telephony Provider Connectivity, Phone - Phone Service, Phone Service
- [Vendor status page: https://stspg.io/p4ybp4f60n2n](https://stspg.io/p4ybp4f60n2n)
- [Company: Close](https://rewindex.com/company/close.md)

## Summary

Close reported a major service interruption affecting calling, phone service and telephony provider connectivity from 2025-10-20 10:38 UTC to 2025-10-20 13:12 UTC, lasting 2 h 34 min. Close attributed the disruption to an AWS outage in us-east-1 and marked the incident resolved. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2025-10-20 10:38 UTC: There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected.  We are actively monitoring this, and we will keep you updated
- **monitoring** 2025-10-20 11:16 UTC: AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully.  Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/) We will continue to keep you posted.
- **resolved** 2025-10-20 13:12 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-20 10:38 UTC: [Major incident: Service Interruption](https://rewindex.com/change/i08aee26d69331d.md)


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Canonical: https://rewindex.com/company/close/incidents/hqrv7n35qkt5 · Markdown: https://rewindex.com/company/close/incidents/hqrv7n35qkt5.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/hqrv7n35qkt5 · Generated 2026-10-18T13:34:49.246Z