Changes / Close / Service Interruption
Close: Major incident: Service Interruption
Summary
Close reported a major service interruption affecting calling, phone service and telephony provider connectivity from 2025-10-20 10:38 UTC to 2025-10-20 13:12 UTC, lasting 2 h 34 min. Close attributed the disruption to an AWS outage in us-east-1 and marked the incident resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Service Interruption
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-20 10:38 UTC
Before: not present
After: 2025-10-20 13:12 UTC
Before: not present
After: Outgoing Calls, Phone - Outgoing Calls, Phone - Phone Service, Phone Service, Phone - Telephony Provider Connectivity, Telephony Provider Connectivity
Before: not present
After: There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected.
We are actively monitoring this, and we will keep you updated
Before: not present
After: AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully.
Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/)
We will continue to keep you posted.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Interruption (this change) Close reported a major service interruption affecting calling, phone service and telephony provider connectivity from 2025-10-20 10:38 UTC to 2025-10-20 13:12 UTC, lasting 2 h 34 min. Close attributed the disruption to an AWS outage in us-east-1 and marked the incident resolved. | Major incident |