# Close: Major incident: Service Interruption

**Summary:** Close reported a major service interruption affecting calling, phone service and telephony provider connectivity from 2025-10-20 10:38 UTC to 2025-10-20 13:12 UTC, lasting 2 h 34 min. Close attributed the disruption to an AWS outage in us-east-1 and marked the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 10:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/p4ybp4f60n2n](https://stspg.io/p4ybp4f60n2n)
- [Company: Close](https://rewindex.com/company/close.md)
- Versions: before (none: first archived) → after incident\_version:128/hqrv7n35qkt5@20aebeb746b5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service Interruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 10:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 13:12 UTC
```

**6. Added: Affected components**

```diff
+ Outgoing Calls, Phone - Outgoing Calls, Phone - Phone Service, Phone Service, Phone - Telephony Provider Connectivity, Telephony Provider Connectivity
```

**7. Added: Update** (monitoring) · 2025-10-20 10:38 UTC

```diff
+ There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected.  We are actively monitoring this, and we will keep you updated
```

**8. Added: Update** (monitoring) · 2025-10-20 11:16 UTC

```diff
+ AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully.  Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/) We will continue to keep you posted.
```

**9. Added: Update** (resolved) · 2025-10-20 13:12 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 10:38 UTC | Major incident: Service Interruption (this change) | outage |

All Close changes: [timeline](https://rewindex.com/company/close/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i08aee26d69331d · Markdown: https://rewindex.com/change/i08aee26d69331d.md · JSON: https://rewindex.com/api/v1/changes/i08aee26d69331d · Generated 2026-10-18T01:29:43.120Z