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Close: App is unavailable for some customers

CriticalStatus: resolvededitedStarted Resolved (28 min)3 updatesstatus.close.com (opens in new tab)

Affected components: APIApplication UI

Timeline of updates

  1. investigating

    Part of our search infrastructure is degraded and is affecting app availability for customers on the affected cluster

  2. monitoring

    The issue has been identified and reverted. Monitoring to ensure everything goes back to normal.

  3. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.close.com (opens in new tab).

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