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ChangesCloseApp is unavailable for some customers

Close: Critical incident: App is unavailable for some customers

Major incidentoutage (model (Jev), 99%)Changed Detected status.close.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Close removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: App is unavailable for some customers
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-10-28 17:41 UTC
AddedAffected components#5
Before: not present
After: API, Application UI
AddedUpdateinvestigating#6
Before: not present
After: Part of our search infrastructure is degraded and is affecting app availability for customers on the affected cluster

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

YesterdayWednesday, October 28Wed, Oct 28

2 incident changes

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