# Close: Critical incident: App is unavailable for some customers

> Critical incident: App is unavailable for some customers. Detected 2026-10-28 by Rewindex: what changed on Close’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i025beca9ae3287
Last updated: 2026-10-28T17:44:13Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-10-28 17:41 UTC · Detected: 2026-10-28 17:44 UTC
- [Source: https://status.close.com/incidents/48gtf728w1s2](https://status.close.com/incidents/48gtf728w1s2)
- [Company: Close](https://rewindex.com/company/close.md)
- Versions: before (none: first archived) → after incident\_version:128/48gtf728w1s2@ca4a9f7a4bf4
- Change 1 of 2 for this incident

Incident page (full timeline): [App is unavailable for some customers](https://rewindex.com/company/close/incidents/48gtf728w1s2.md)
## What changed

**1. Added: Title**

```diff
+ App is unavailable for some customers
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-28 17:41 UTC
```

**5. Added: Affected components**

```diff
+ API, Application UI
```

**6. Added: Update** (investigating) · 2026-10-28 17:41 UTC

```diff
+ Part of our search infrastructure is degraded and is affecting app availability for customers on the affected cluster
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 17:41 UTC | Critical incident: App is unavailable for some customers (this change) | critical |
| 2026-10-28 18:44 UTC | [Incident updated: App is unavailable for some customers](https://rewindex.com/change/r606812a82e0216.md) |  |

Next: [change](https://rewindex.com/change/r606812a82e0216.md) · All Close changes: [timeline](https://rewindex.com/company/close/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i025beca9ae3287 · Markdown: https://rewindex.com/change/i025beca9ae3287.md · JSON: https://rewindex.com/api/v1/changes/i025beca9ae3287 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T09:51:52.931Z