# Close: App is unavailable for some customers

> Close status incident “App is unavailable for some customers” on 2026-10-28: impact critical (vendor’s label), 28 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/close/incidents/48gtf728w1s2
Last updated: 2026-10-29T09:44:05Z

- Impact (vendor’s label): critical
- Status: resolved · edited after publishing
- Started: 2026-10-28 17:41 UTC · Resolved: 2026-10-28 18:10 UTC · Duration: 28 min
- Updates: 3 · Affected components: API, Application UI
- [Vendor status page: https://status.close.com/incidents/48gtf728w1s2](https://status.close.com/incidents/48gtf728w1s2)
- [Company: Close](https://rewindex.com/company/close.md)

## Timeline of updates

- **investigating** 2026-10-28 17:41 UTC: Part of our search infrastructure is degraded and is affecting app availability for customers on the affected cluster
- **monitoring** 2026-10-28 17:54 UTC: The issue has been identified and reverted. Monitoring to ensure everything goes back to normal.
- **resolved** 2026-10-28 18:10 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-28 17:41 UTC: [Critical incident: App is unavailable for some customers](https://rewindex.com/change/i025beca9ae3287.md)
- 2026-10-28 18:44 UTC: [Incident updated: App is unavailable for some customers](https://rewindex.com/change/r606812a82e0216.md)


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Canonical: https://rewindex.com/company/close/incidents/48gtf728w1s2 · Markdown: https://rewindex.com/company/close/incidents/48gtf728w1s2.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/48gtf728w1s2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T09:44:05.380Z