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CompaniesCloseIncidents

Close: Search Indexer Delays

MinorStatus: postmortemStarted Resolved (51 min)4 updatesstspg.io (opens in new tab)

Affected components: IndexingSearch - Indexing

Timeline of updates

  1. identified

    We are investigating an issue where our Search Indexer's ingestion of new events is delayed. This may result in the latest changes not being reflected on many pages across the application – Leads Search, Contacts Search, Inbox, Opportunities, Reporting, etc.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

  4. postmortem

    Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring.

    Impact

    Changes to Lead data in Close were not reflected on search-based pages, including Leads, Inbox, and Reporting pages from 13:40 UTC to 15:05 UTC on Nov 18th 2024.

    Root Cause and Resolution

    Due to a change in a recent release, we sent bad data to the system that powers our search tools. As a result, this system failed to process any new incoming information and search results became outdated.

    Once we determined the root cause, we updated the search system to ignore such bad data in the future. Search results are now up-to-date.

    Timeline

    • 13:40 UTC - bad data gets sent to the system that powers our search
    • 14:15 UTC - engineers identify the issue
    • 15:05 UTC - rollout of the fix is complete

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Close, started 2024-11-18 14:57 UTC, resolved after 51 min, 4 update(s).

Title
Search Indexer Delays
Vendor
Close
Date
URL
https://rewindex.com/company/close/incidents/qthghz8rqj70

Close profileRecent Close incidentsAll outages on November 18, 2024Close in November 2024MarkdownJSON