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Close: Calling outage

Impact: criticalStatus: resolvedStarted Resolved (3.7 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Close reported a critical calling outage affecting Phone - Phone Service and Phone Service, starting 2024-04-22 14:53 UTC and resolved 2024-04-22 18:33 UTC, lasting 3 h 40 min. Close attributed the disruption to Twilio issues; Twilio implemented a fix, restoring baseline call functionality by 17:36 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Phone - Phone ServicePhone Service

Timeline of updates

  1. investigating

    Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. We will update this page as soon as we have more information from Twilio.

  2. monitoring

    A fix has been implemented by Twilio and baseline call functionality has been restored.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Close profile · Recent Close incidents · Markdown · JSON