# Close: Calling outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-04-22 14:53 UTC · Resolved: 2024-04-22 18:33 UTC · Duration: 3.7 h
- Updates: 3 · Affected components: Phone - Phone Service, Phone Service
- [Vendor status page: https://stspg.io/pmd327srzddw](https://stspg.io/pmd327srzddw)
- [Company: Close](https://rewindex.com/company/close.md)

## Summary

Close reported a critical calling outage affecting Phone - Phone Service and Phone Service, starting 2024-04-22 14:53 UTC and resolved 2024-04-22 18:33 UTC, lasting 3 h 40 min. Close attributed the disruption to Twilio issues; Twilio implemented a fix, restoring baseline call functionality by 17:36 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-04-22 14:53 UTC: Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. We will update this page as soon as we have more information from Twilio.
- **monitoring** 2024-04-22 17:36 UTC: A fix has been implemented by Twilio and baseline call functionality has been restored.
- **resolved** 2024-04-22 18:33 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-04-22 14:53 UTC: [Critical incident: Calling outage](https://rewindex.com/change/ifa72c647b6c50d.md)


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Canonical: https://rewindex.com/company/close/incidents/0qdvkwmry790 · Markdown: https://rewindex.com/company/close/incidents/0qdvkwmry790.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/0qdvkwmry790 · Generated 2026-10-18T09:43:02.447Z