Changes / Close / Calling outage
Close: Critical incident: Calling outage
Summary
Close reported a critical calling outage affecting Phone - Phone Service and Phone Service, starting 2024-04-22 14:53 UTC and resolved 2024-04-22 18:33 UTC, lasting 3 h 40 min. Close attributed the disruption to Twilio issues; Twilio implemented a fix, restoring baseline call functionality by 17:36 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Calling outage
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After: critical
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After: resolved
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After: 2024-04-22 14:53 UTC
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After: 2024-04-22 18:33 UTC
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After: Phone - Phone Service, Phone Service
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After: Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users.
We will update this page as soon as we have more information from Twilio.
Before: not present
After: A fix has been implemented by Twilio and baseline call functionality has been restored.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Calling outage (this change) Close reported a critical calling outage affecting Phone - Phone Service and Phone Service, starting 2024-04-22 14:53 UTC and resolved 2024-04-22 18:33 UTC, lasting 3 h 40 min. Close attributed the disruption to Twilio issues; Twilio implemented a fix, restoring baseline call functionality by 17:36 UTC. | Major incident |