# Close: Critical incident: Calling outage

**Summary:** Close reported a critical calling outage affecting Phone - Phone Service and Phone Service, starting 2024-04-22 14:53 UTC and resolved 2024-04-22 18:33 UTC, lasting 3 h 40 min. Close attributed the disruption to Twilio issues; Twilio implemented a fix, restoring baseline call functionality by 17:36 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-04-22 14:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pmd327srzddw](https://stspg.io/pmd327srzddw)
- [Company: Close](https://rewindex.com/company/close.md)
- Versions: before (none: first archived) → after incident\_version:128/0qdvkwmry790@7e16a852cd59
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Calling outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-04-22 14:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-04-22 18:33 UTC
```

**6. Added: Affected components**

```diff
+ Phone - Phone Service, Phone Service
```

**7. Added: Update** (investigating) · 2024-04-22 14:53 UTC

```diff
+ Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. We will update this page as soon as we have more information from Twilio.
```

**8. Added: Update** (monitoring) · 2024-04-22 17:36 UTC

```diff
+ A fix has been implemented by Twilio and baseline call functionality has been restored.
```

**9. Added: Update** (resolved) · 2024-04-22 18:33 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-04-22 14:53 UTC | Critical incident: Calling outage (this change) | outage |

All Close changes: [timeline](https://rewindex.com/company/close/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifa72c647b6c50d · Markdown: https://rewindex.com/change/ifa72c647b6c50d.md · JSON: https://rewindex.com/api/v1/changes/ifa72c647b6c50d · Generated 2026-10-18T02:54:58.895Z