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Close: Calling Service Disconnections

Impact: noneStatus: resolvedStarted Resolved (4.9 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Outgoing CallsPhone - Outgoing CallsDialerPhone - DialerPhone - Telephony Provider ConnectivityTelephony Provider ConnectivityCall RecordingPhone - Call RecordingPhone - Phone ServicePhone ServiceIncoming CallsPhone - Incoming Calls

Timeline of updates

  1. identified

    We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.

  2. monitoring

    Our telephony provider, Twilio, has fixed the accounts affected so far and is actively working on preventing the problem from reoccurring.

  3. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Close profile · Recent Close incidents · Markdown · JSON