# Close: Calling Service Disconnections

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-08-06 08:16 UTC · Resolved: 2025-08-06 13:08 UTC · Duration: 4.9 h
- Updates: 3 · Affected components: Outgoing Calls, Phone - Outgoing Calls, Dialer, Phone - Dialer, Phone - Telephony Provider Connectivity, Telephony Provider Connectivity, Call Recording, Phone - Call Recording, Phone - Phone Service, Phone Service, Incoming Calls, Phone - Incoming Calls
- [Vendor status page: https://stspg.io/swnwjljw3qrs](https://stspg.io/swnwjljw3qrs)
- [Company: Close](https://rewindex.com/company/close.md)

## Timeline of updates

- **identified** 2025-08-06 08:16 UTC: We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.
- **monitoring** 2025-08-06 10:55 UTC: Our telephony provider, Twilio, has fixed the accounts affected so far and is actively working on preventing the problem from reoccurring.
- **resolved** 2025-08-06 13:08 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/close/incidents/mm29cnvg6ngc · Markdown: https://rewindex.com/company/close/incidents/mm29cnvg6ngc.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/mm29cnvg6ngc · Generated 2026-10-18T10:33:01.966Z