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Close: Database Failures

Impact: majorStatus: resolvedStarted Resolved (59 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Close reported a major database-failure outage affecting the API and Application UI, starting at 2026-08-11 08:26 UTC and resolved at 2026-08-11 09:26 UTC (reported duration: 59 min). Engineering remediated an issue with the production database; users were told normal app use was restored by 09:04 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Application UIAPI

Timeline of updates

  1. investigating

    We are currently investigating an elevated number of database failures.

  2. identified

    We have identified an issue impacting our production database. Close Engineering is taking action to restore functionality. Users should notice improved performance over the next several minutes.

  3. monitoring

    We have remediated the issue with our production database. Users should be able to use the Close app normally. Close Engineering is monitoring system performance to confirm resolution.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Close profile · Recent Close incidents · Markdown · JSON