Changes / Close / Database Failures
Close: Major incident: Database Failures
Summary
Close reported a major database-failure outage affecting the API and Application UI, starting at 2026-08-11 08:26 UTC and resolved at 2026-08-11 09:26 UTC (reported duration: 59 min). Engineering remediated an issue with the production database; users were told normal app use was restored by 09:04 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Database Failures
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After: major
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After: resolved
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After: 2026-08-11 08:26 UTC
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After: 2026-08-11 09:26 UTC
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After: API, Application UI
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After: We are currently investigating an elevated number of database failures.
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After: We have identified an issue impacting our production database. Close Engineering is taking action to restore functionality. Users should notice improved performance over the next several minutes.
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After: We have remediated the issue with our production database. Users should be able to use the Close app normally. Close Engineering is monitoring system performance to confirm resolution.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Database Failures (this change) Close reported a major database-failure outage affecting the API and Application UI, starting at 2026-08-11 08:26 UTC and resolved at 2026-08-11 09:26 UTC (reported duration: 59 min). Engineering remediated an issue with the production database; users were told normal app use was restored by 09:04 UTC. | Major incident |