# Close: Major incident: Database Failures

**Summary:** Close reported a major database-failure outage affecting the API and Application UI, starting at 2026-08-11 08:26 UTC and resolved at 2026-08-11 09:26 UTC (reported duration: 59 min). Engineering remediated an issue with the production database; users were told normal app use was restored by 09:04 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-11 08:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/yyxqkf5jfpkh](https://stspg.io/yyxqkf5jfpkh)
- [Company: Close](https://rewindex.com/company/close.md)
- Versions: before (none: first archived) → after incident\_version:128/gypqz3l37zsh@a9386dbb0e47
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Database Failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-11 08:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-11 09:26 UTC
```

**6. Added: Affected components**

```diff
+ API, Application UI
```

**7. Added: Update** (investigating) · 2026-08-11 08:26 UTC

```diff
+ We are currently investigating an elevated number of database failures.
```

**8. Added: Update** (identified) · 2026-08-11 08:54 UTC

```diff
+ We have identified an issue impacting our production database. Close Engineering is taking action to restore functionality. Users should notice improved performance over the next several minutes.
```

**9. Added: Update** (monitoring) · 2026-08-11 09:04 UTC

```diff
+ We have remediated the issue with our production database. Users should be able to use the Close app normally. Close Engineering is monitoring system performance to confirm resolution.
```

**10. Added: Update** (resolved) · 2026-08-11 09:26 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-11 08:26 UTC | Major incident: Database Failures (this change) | outage |

All Close changes: [timeline](https://rewindex.com/company/close/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7f709293cacbf0 · Markdown: https://rewindex.com/change/i7f709293cacbf0.md · JSON: https://rewindex.com/api/v1/changes/i7f709293cacbf0 · Generated 2026-10-18T01:29:50.154Z