# Close: Database Failures

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-11 08:26 UTC · Resolved: 2026-08-11 09:26 UTC · Duration: 59 min
- Updates: 4 · Affected components: Application UI, API
- [Vendor status page: https://stspg.io/yyxqkf5jfpkh](https://stspg.io/yyxqkf5jfpkh)
- [Company: Close](https://rewindex.com/company/close.md)

## Summary

Close reported a major database-failure outage affecting the API and Application UI, starting at 2026-08-11 08:26 UTC and resolved at 2026-08-11 09:26 UTC (reported duration: 59 min). Engineering remediated an issue with the production database; users were told normal app use was restored by 09:04 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-11 08:26 UTC: We are currently investigating an elevated number of database failures.
- **identified** 2026-08-11 08:54 UTC: We have identified an issue impacting our production database. Close Engineering is taking action to restore functionality. Users should notice improved performance over the next several minutes.
- **monitoring** 2026-08-11 09:04 UTC: We have remediated the issue with our production database. Users should be able to use the Close app normally. Close Engineering is monitoring system performance to confirm resolution.
- **resolved** 2026-08-11 09:26 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-11 08:26 UTC: [Major incident: Database Failures](https://rewindex.com/change/i7f709293cacbf0.md)


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Canonical: https://rewindex.com/company/close/incidents/gypqz3l37zsh · Markdown: https://rewindex.com/company/close/incidents/gypqz3l37zsh.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/gypqz3l37zsh · Generated 2026-10-18T12:41:20.356Z