Close: Partial outage - connection issues and application errors

Impact: majorStatus: resolvedStarted 2026-05-12 09:34 UTCResolved 2026-05-12 11:17 UTC (1.7 h)3 updatesSource: stspg.io

Summary

Close reported a major partial outage affecting some users loading the application, making and receiving calls, and accessing the API. It started at 2026-05-12 09:34 UTC and was resolved at 2026-05-12 11:17 UTC, lasting 1 h 42 min. A fix was implemented by 11:07 UTC; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Outgoing CallsPhone - Outgoing CallsDialerPhone - DialerAPIIncoming CallsPhone - Incoming Calls

Timeline of updates

investigating2026-05-12 09:34 UTC
Some users are experiencing connection issues and application errors. Our engineers are currently investigating issues loading the Close application, making & receiving calls, and responding to Close API requests.
monitoring2026-05-12 11:07 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-05-12 11:17 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Partial outage - connection issues and application errors 2026-05-12 09:34 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Close profile · Recent Close incidents · Markdown · JSON