# Close: Partial outage - connection issues and application errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-12 09:34 UTC · Resolved: 2026-05-12 11:17 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: Outgoing Calls, Phone - Outgoing Calls, Dialer, Phone - Dialer, API, Incoming Calls, Phone - Incoming Calls
- [Vendor status page: https://stspg.io/7sgfbp2fkhkg](https://stspg.io/7sgfbp2fkhkg)
- [Company: Close](https://rewindex.com/company/close.md)

## Summary

Close reported a major partial outage affecting some users loading the application, making and receiving calls, and accessing the API. It started at 2026-05-12 09:34 UTC and was resolved at 2026-05-12 11:17 UTC, lasting 1 h 42 min. A fix was implemented by 11:07 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-12 09:34 UTC: Some users are experiencing connection issues and application errors. Our engineers are currently investigating issues loading the Close application, making & receiving calls, and responding to Close API requests.
- **monitoring** 2026-05-12 11:07 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-12 11:17 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-12 09:34 UTC: [Major incident: Partial outage - connection issues and application errors](https://rewindex.com/change/if1ee458a31747a.md)


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Canonical: https://rewindex.com/company/close/incidents/j4xn0wwh8xs8 · Markdown: https://rewindex.com/company/close/incidents/j4xn0wwh8xs8.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/j4xn0wwh8xs8 · Generated 2026-10-18T11:45:08.741Z